IT Service Options for Airports

Information Technology (IT) is pivotal to meeting the needs of airport customers, both passenger and airline. New platforms and systems are continually being developed to meet these changing requirements.

      However, often the airport faces the conflicting priorities of evolving their business model with new equipment and technologies while continuing to offer services on their current IT infrastructure. A key component of the migration and implementation of new systems is maintenance and support.
      There are several models an airport can deploy to meet IT support needs. These models are:

1) All functions owned, operated and maintained internally by the airport.
2) Outsource specific functions, but have the airport maintain overall control.
3) Engage a Service Provider and migrate to a partnering relationship.


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