To provide quality service and meet the demands of both passengers and airline, it is crucial that the airport IT systems are in their best condition. Given the ever-changing needs of clients, airports should place great emphasis on the development and creation of new platforms that cater to the needs and wants of its customers.
However, straying too far from the current IT infrastructure may be detrimental to the service and the employees, as it commonly confuses its use. On the other hand, remaining loyal to the current system could also hinder otherwise necessary and game-changing progress.
The key to ensuring that new IT systems and updates are properly utilized lies in the maintenance and support that are implemented alongside them. On several occasions, most airports use three specific models to deploy IT support and maintenance:
- All functions and systems are maintained, operated, and owned by the airport staff. This allows the airport to seize full control of the IT situation, allowing them to sense and fix any issues that may arise immediately easily.
- Specific functions are outsourced, but the airport still has the overall control of the system. Through the involvement of a third-party, the workload of the airport IT staff decreases. As long as it is outsourced to a capable party, the IT capabilities of the airport can be allocated elsewhere.
- The airport partners with a service provider. This grants equal power and access over the IT systems, although the service provider is commonly more involved in the process. As long as the service provider is proficient in its job, more pressing IT issues can be addressed by the airport which maximizes its available resources.