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Managed Services

Airport Systems Integration & IT Support

Airports are complex environments with unique challenges that require IT Management with specific knowledge, wide-ranging capabilities, and versatile services to operate as smoothly as possible.

AMS understands the hectic environment airport IT managers routinely operate in. Our proven track record of maximizing IT efficiency and expertly maintaining systems cost-effectively is demonstrated at airports worldwide where we provide outsourced IT support each day.

Our managed service solutions are built on industry-leading performance-based Service Level Agreements (SLA), proactive monitoring and analysis, and a renowned 24x7 technical support team. From Integrated Systems Support and our ITIL-based IT Service Desk, to Business Process Management and Device Level Monitoring, to Automated Dispatching and professional services, AMS has all of your airport operational IT needs covered.

AMS: One Company, Many Systems

AMS provides Integrated Systems Support for all airport operational systems—a single, comprehensive, real-time solution for:

  • Agent-facing passenger check-in systems
  • Self-service check-in kiosks
  • Baggage-handling systems
  • Security systems
  • Parking access and revenue control systems
  • Point-of-sales systems
  • Information display systems
  • Radio systems
  • Public address and location systems (PALS)

Support that Cuts Costs and Improves Efficiency

No one understands the intricacies and complex requirements of the airport environment better than AMS. ARINC’s history of aviation experience makes us the company to turn to for seamless integration and maintenance of your IT systems. Our highly-skilled field technicians and help desk experts deliver unmatched performance.

AMS also eliminates the huge drain on time and resources that multiple service providers create. Through our proven SLA performance-based contracts, AMS measures and tracks airport IT maintenance in real time — system-wide — giving our customers a clear understanding of our contractual commitments versus actual performance. Continuous proactive monitoring provides an instantaneous status on virtually all the devices on an airports’ network. Electronically monitoring your IT system enables us to detect and fix failures before they are ever reported, creating a better standard of service, and most importantly cutting operating costs.

This approach guarantees our customers a high-level of service at a pre-established price and allows us to consistently deliver flexible cost-effective solutions, reliably diagnose situations, and automatically dispatch local service technicians in minutes.

Full-service maintenance capabilities include:

  • Installation, implementation, and maintenance of information displays and passenger processing systems, public address and location systems (PALS), integrated workstations, and IT parking systems
  • Warranty and extended warranty
  • Project management
  • Logistics (e.g., component parts and inventory tracking)
  • Consultation
  • Asset management

Contact us to learn more about how ARINC Managed Services can support all of your Airport IT needs..

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