Let’s say a storm hit your area. For as long as this storm surges, you’ll find it difficult to replenish your food stock or fix a bedroom leak. However, thanks to technological advancements, satellites were able to predict the arrival…
Service, no matter how simple or complex the process may be, is always at risk of interruption. From a simple paper jam to a full-on database corruption, the number of factors that could spark the interruption is quite large. As…
To provide quality service and meet the demands of both passengers and airline, it is crucial that the airport IT systems are in their best condition. Given the ever-changing needs of clients, airports should place great emphasis on the development…
In addition to defining the individual functions of both the Service Desk and the Help Desk, we have also tackled the crucial differences of each. With enough technical knowledge, it is time to delve into the application process and gauge…
Having previously discussed the individual functions of Service Desks and Help Desks, perhaps you’ll find that they share the similar feature of being involved in IT management. There is, however, a distinct difference between the two, which was only defined…
Having previously discussed what a Service Desk is, it is time to delve into the features of Help Desk. By the end of this page, you will have gained valuable knowledge and understanding about Help Desks, allowing you to improve…
We’ve all heard the term before, but most of what we know about Service-Desks barely even scratches the surface. As they are commonly mistaken to be synonymous to Help Desks, allow this page to enlighten you about what Service Desks…