What would a company do if they could predict when things are going to fail within their operations? Procedures would be put in place to avoid the failure. If avoidance weren’t possible, procedures would be put in place to minimize…
Maintenance Required for Minimum Service Interruption
Any service offering, such as baggage tagging or ticket printing, can be interrupted at any time due to a variety of factors. The break in service may be caused by something as simple as a paper jam or as complex…
IT Service Options for Airports
Information Technology (IT) is pivotal to meeting the needs of airport customers, both passenger and airline. New platforms and systems are continually being developed to meet these changing requirements. However, often the airport faces the conflicting priorities of evolving…
Part 4: When should you use a Service Desk vs. a Help Desk or do you need both?
Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Would you like to know which one will benefit your company…
Part 3: What are the critical differences between a Service Desk and a Help Desk?
Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Would you like to know which one will benefit your company…
Part 2: What is a Help Desk and why is it important to your company?
Service Desk or Help Desk? Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Would you like to know which…
What is a Service Desk and why is it important to your company?
Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Do you not know which one will benefit your company the…